SHIPPING POLICY

Shipping

US orders are shipped via GUATEX. You should receive your package within 2-4 business days. We aim to ship all orders within 1-3 business days. Delivered packages that are reported as lost or stolen are not our responsibility. Packages that have been lost by GUATEX will be replaced after 3 weeks. Refunds are not issued on lost packages. If you have not received your order after 14 days, please contact us at info@runargroup.com or contact a GUATEX representative by calling their support line at (502) 2323-0523.

International orders are shipped via FEDEX. You should receive your package within 5-10 business days for standard shipping and 2-3 business days for priority shipping. We aim to ship all orders within 1-3 business days. Delivered packages that are reported as lost or stolen are not our responsibility. Packages that have been lost by FEDEX will be replaced after 4 weeks. Refunds are not issued on lost packages. If you have not received your order after 14 days, please contact us at info@runargroup.com or contact a FEDEX representative by calling their support line at 1(800) 463-3339

Duties

Please note, all international packages may be subjected to customs duties and taxes. The limits for duty-free packages are regulated by local customs authorities. Please check your local customs website for more information.

Tracking

Priority and Express options offer full tracking. Please, look for the tracking link in your confirmation e-mail to track your package. Standard shipping offers delivery confirmation at final destination.